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Liquidus Help Desk is a web based help desk software package that is rich in features including support request management, contract management, customer management
pdf reporting, mis reporting, automated emailing, outlook support and call management. read more
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What is liquidus?
Liquidus is a web based help desk & customer support system that provides a single location for all your customer related support issues. Liquidus helps your company keep track of support related tasks within your business.
Why does my business need Liquidus?
Regardless of your business type and the products and services you provide, you will need to provide support. Liquidus can help you optimise the support service you provide.
Providing efficient and effective support services are a vital business asset. The system your business chooses to provide support is key to your customer and staff satisfaction and your company`s reputation. The right system can reduce overhead costs, increase product or service lifespan. For many businesses, long-term success hinges on helpdesk service proficiency.
Improve your customers perceptions
Liquidus helps you analyse your support requests in order to better understand the areas your business could improve. This can help reduce support calls and product returns, which will increase profits.
Maximise your company`s support staff
Liquidus provides contract and ticket based support options with time recording. You can manage tasks by classifications to ensure your staff are dealing with the most appropriate requests. Your staff can access liquidus using a wide range of different systems including Web Browser, PDA / Smart Phone, MS Outlook and our Windows Desktop Tools.
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Timesheet System Screen
PDF Exporting Screens
Contact Manager List Screen
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