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Why does my business need liquidus?
Regardless of your business type or the products and services you provide, you will need to provide support and Liquidus can help you optimise the service you provide.
Providing efficient and effective support services are a vital business asset. The system your business chooses to provide support is key to your customer and staff satisfaction AND your companys reputation. The right system can reduce overhead costs, increase product or service lifespan and for many businesses, long-term success hinges on helpdesk service proficiency.
Improve Customer Perceptions
Liquidus can help you analyse your business support requests in order to understand better the areas your business could improve. Reducing support requirements not only improves your customers perceptions but can also help reduce support calls and product returns, which will increase profits.
Maximise Your Support Team
Liquidus provides contract based support options with time recording all accessible 24/7 using the same software that you are viewing this page with!
With Liquidus you can manage tasks by classifications to ensure your staff are dealing with the most appropriate requests. The Calendar system can help ensure those vital taks and reminders are never missed again. Because Liquidus is web based its ideal for remote workers and mobile support staff who need a system that can be accessed anytime, anywhere.
Reduce Total Cost of Ownership (TCO)
Lqiuidus is 100% web based and can run on Intranets, Extranets, Citrix, Mac, Windows; we can even embed Liquidus into your existing company web site!
There are no installation files for clients. Liquidus can be run on existing Microsoft Servers including Small Business Server or VMware. If you don`t want or need Liquidus running internally on your systems then no problem! We also provide a range of "Liquidus as a Service" packages whereby we take care of everything for a low cost monthly fee which is perfect for small developing businesses as it keeps your running costs and initial outlay to an absolute minimum.
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Timesheet System Screen
Rich Text Support
MS Outlook Support
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