How many times has your business carried out work or services for a client that was not recorded, tracked and invoiced correctly? Liquidus help desk provides a single point of data capture for all time based service recording to help ensure tasks and jobs are not missed or forgotten.
Liquidus is not a simple ticket based support package. Liquidus profiles a flexible contract management system that allows you to define pre-agreed support and service level agreements in one place. Customer can have one or multiple contracts running at once and you define how long the contract runs for, how much time is allocated and any response times; you can even attach formal service level agreements with each contract if needed.
Liquidus will keep track of time entered and decrement any contracts as and when requests are closed. Liquidus has built in warning to advise you and your customers when support contracts are running low on time. Liquidus provides historical information about all contracts and requests for each customer that can be reviewed by your business and your customers.
Liquidus does also provide general contractless (or ad-hoc) support too if needed to ensure total integration into your existing business processes.
Please contact our team to discuss any specific requirements you may have and start optimising your support team today.
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