|
Liquidus Help Desk provides a wide range of features across many different modules. Please click the options below to see more details
for each module section within Liquidus Help Desk.
General Features
Liquidus Help Desk helps your company keep track of support related tasks within your business.
Show Details
 100% Web Browser Based
Including Internet Explorer, Firefox, Safari & Google Chrome.
Cross Platform
Including Windows, Mac, Linux and Mobile Devices so you can access real-time information everywhere.
Software as a Service (SaaS)
No additional software or hardware required, fixed price low monthly costs.
Automated Daily Backups
Free of Charge Daily Database Backups for SaaS users including encrypted offsite versions.
Fully Customisable Interface
Including Browser Interface, Mobile Devices, Reports and Emails so your brand is displayed everywhere.
Web 2.0 Dashboard
Customisable dashboard system that includes daily updates, latest tasks, future events and many other features.
Integrated Help System
Content sensitive online help managed directly from Liquidus Help Desk so you can create and modify the help system.
Customer Management Features
Liquidus Help Desk provides customer management functionality so you can manage
customers and their staff with ease.
Show Details
Customer & Contact Management
Manage your customers and their staff including contact and relationship details.
Group Based Access Control
Manage access using Modules and Permission Groups
Import Data
Import data from other systems and data files using existing and custom developed interfaces.
Extendable Record Structures
Define new fields for your specific needs, including date, text numeric and encrypted data types.
Create from Outlook
Using the Liquidus Help Desk Outlook Tools you can create and update Contacts directly from Outlook. (*)
Internal Notes
Add general notes for internal staff to view only
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Global Emailing
Send out scheduled information via email to all customers & staff using a rich templeted system.
Events & Calendar Features
Liquidus Help Desk offers a powerful calendar system rich in features for both internal and customer use.
Show Details
Dynamic Calendar
Create and view personalised events, multiple views and metrics including colour coded types.
Reoccurring Events
Create reoccurrence patterns for scheduled maintenance or other reoccurring events.
Email Notifications
Define email reminders for multiple users including internal staff and customers.
Create from Outlook
Using the Liquidus Help Desk Outlook Tools you can create and update events directly from Outlook. (*)
Extendable Record Structures
Define new fields for your specific needs, including date, text numeric and encrypted data types.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Contract Management Features
Liquidus Help Desk provides a single point of data capture for all contract based time recording functions.
Show Details
Create & Manage Support Contracts
Including various options for contract types and metrics.
Automated Renewal Notifications
Creates Calendar events for renewals and low hours notifications so you always know when contracts are due to expire.
Sage Line 50 Integration
Coming Soon... Create invoices automatically directly from Liquidus Help Desk in Sage.
Internal Notes
Add general notes for internal staff to view only.
Extendable Record Structures
Define new fields for your specific needs, including date, text numeric and encrypted data types.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Support Request Management Features
Liquidus Help Desk is a feature rich help desk system that is a “true” web based browser application.
Show Details
Creating New Requests
Users create and edit requests for support including metrics, classifications and importance.
Request Progress Tracking
Progress and status tracking with message updates, filterable lists and grouping options.
Listings and Searching
Search all requests in a wide range of different options including by customer, contract or status.
Email Notifications
Define email status updates which are send automatically whenever a status changes on a request.
Request Assignments
Assign requests between support staff with tracking and notifications.
Classifications & Status
You can define a wide range of options including the types and status options for your requests.
Internal Notes
Add general notes for internal staff to view only.
Document Uploading
Allows requests to contain supporting documents as required with classifications and other metrics.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Extendable Record Structures
Define new fields for your specific needs, including date, text numeric and encrypted data types.
Email Automation Features
Email notifications can be configured to alert you when request are made by your customers.
Show Details
Create Requests from Emails
Using the Liquidus Help Desk Outlook Tools you can create and update tasks directly from Outlook.(*)
Email Templates
Control email format and output using the built-in email editor with HTML and image support.
Receive Instant Alerts
Using Liquidus Help Desk Desktop Tools you can receive support updates directly from your desktop. (*)
Global Emailing
Send out scheduled information via email to all customers & staff.
Knowledge Base Features
Knowledge base offers information sharing and self support for your customers 24 hours a day.
Show Details
Knowledge Base Management
Create and Manage KB articles with HTML and Image support.
Ease of Use
Simple to use interface Navigate using Tree or searching options.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Extendable Record Structures
Define new fields for your specific needs, including date, text numeric and encrypted data types.
Timesheet Manager Features
Timesheet system that provides accurate time recording for your projects and staff with automated reminders.
Show Details
Please note: this feature is an optional at addtional cost
Accurate Time Recording
Support Staff can record time on non support work for 100% time management.
Automated Email Reminders
Automated reminder system for Timesheet completions
Project Estimation
Project estimation and tracking features for each customer for simple and effective time recording.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
Management Reporting Features
Management reports that offer a vast array of key performance metrics about your help desk performamnce.
Show Details
Please note: this feature is an optional at addtional cost
Online & Exportable Reports
View live reporting online or offline including help desk performance indicators.
Automated Emailed Reports
Configure automated weekly reports to be sent via email.
2 Free Reports Included!
You receive to additional MIS reports of your choice when you add this module to your package.
Exporting System
Export your information to CSV, XLS, Mel and PDF formats.
(*) Outlook Tools and Desk Tools are currently only avaiable for the Windows Platform and Microsoft Office Products.
|
|
System Skin (Custom)
System Skin (Blue)
Rich Text Support
|