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Liquidus Help Desk is a powerful help desk management system that provides a rich, browser based help desk solution suitable
for use by your company's internal staff and your customers directly, anytime, anywhere.
automated email notifications
Liquidus provides a range of features to enable your business to keep up to date with your customers` ever changing needs. Email notifications can be configured to alert you when new requests are received to ensure your support team never miss a vital support request. Liquidus also supports SMS messaging across mobile networks to ensure you are aware of any mission critical requests in real time. read more
extensible database structure
One of the most powerful features within Liquidus is the Meta Data System and Customer Objects. The two features allow you to customise and extend what information is recorded within the help desk system. These systems combined allow complete control over the Liquidus data system and provide various additional data field options that tailor the system to suit your needs. read more
customisable user interface
Liquidus Help Desk is an efficient web based solution to helpdesk management that will improve the quality of support you provide to your customers while reducing costs. Liquidus combines advanced features with an intuitive user interface which can provide seamless integration with your existing website and company systems as your business requires. Liquidus offers a vast array of user options to allow the system to work as your business and staff need. Some of the key areas of customisation are explained in detail below. read more
management reporting (MIS)
MIS or Management Information System is a term used to describe computer based system reporting that is used by businesses for transforming data into useful and more meaningful information for better decision making. MIS reporting helps management staff members make better plans and measure more accurately any given parameters for a carefully organised business operation. read more
accurate contract time recording
How many times has your business carried out work or services for client that was not recorded tracked and invoiced correctly? Liquidus help desk provides a single point of data capture for all time based service recording to help ensure tasks and jobs are not missed or forgotten. read more
web based support
Liquidus is a feature rich help desk system that is a “true” web based browser application: it’s not just Citrix served / thin client Windows based application. Liquidus is accessible from Windows Mac and Linux operating systems and all the current popular browsers including Internet Explorer Firefox Safari and Google Chrome. read more
customer relationship management
Liquidus provides full Customer relationship management (CRM) functionality so you can manage customers and their staff with complete ease. Information about customers and customer interactions can be entered stored and accessed by employees in different company departments. read more
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MS Outlook Support
Rich Text Support
MS Outlook Support
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