Liquidus provides optional MS Outlook Support to provide a seamless link between email support requests from your clients and the Liquidus Help Desk System to allow your staff to create and update support requests directly from MS Outlook.
In a perfect world, all support requests would be made directly via a single common system however in practice clients tend to send in requests for support using a mixture of phone calls, emails and web based requests. Liquidus provides methods of capturing all of these support requests methods and emails are managed using the Liquidus Outlook Addin.
The Liquidus Addin is a Windows Application that works on MS Outlook versions 2000 and above and is designed to run on Windows XP and Windows Vista. Using the Liquidus Addin you can create and update support requests, create and update Contacts and also calendar items too.
Some screens from the Outlook Addin are shown below;
| Support Requests Screen |
Configuration Screen |
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Please contact us for more details about the Liquidus MS Outlook Addin Tools.