Liquidus Help Desk News Feed

Mobile Device Access Interface

Mon, 11 May 2009 00:00:00 GMT

The latest version of Liquidus Help Desk now includes Mobile Browser Support for most smart phones including iPhone, Nokia, Windows Based and most other leading smart phone providers.You can now stay up to date while on the move using Liquidus Mobile, once logged in you can access features including your next 7 days event reminders, your customer and contacts list and your outstanding support requests. You can also update existing requests to response directly from your mobile phone. The mobile interface can be skinned to include a basic mobile version of your corporate style as a Custom User Interface.We think this feature is very handy for companies who have remote workers providing support on the move. Using Liquidus Help Desk, mobile workers armed with just a mobile can now;1) Access their job list on a mobile before they start to travel.2) Have the customer details to hand just in case they need to contact regarding traffic.3) View support details while on site.4) Update support requests before leaving site including hours on site.The new feature is free of charge for all existing and new Liquidus Help Desk users. For more details please contact us to arrange a free demonstration.

Improved MS Outlook Tools

Mon, 11 May 2009 00:00:00 GMT

Liquidus provides optional MS Outlook Support to provide a seamless link between email support requests from your clients and the Liquidus Help Desk System to allow your staff to create and update support requests directly from MS Outlook.In a perfect world, all support requests would be made directly via a single common system however in practice clients tend to send in requests for support using a mixture of phone calls, emails and web based requests. Liquidus provides methods of capturing all of these support requests methods and emails are managed using the Liquidus Outlook Addin. The Liquidus Addin is a Windows Application that works on MS Outlook versions 2000 and above and is designed to run on Windows XP and Windows Vista. Using the Liquidus Addin you can create and update support requests, create and update Contacts and also calendar items too.Some screens from the Outlook Addin are shown below; Support Requests Screen Configuration Screen Please contact us for more details about the Liquidus MS Outlook Addin Tools.

Live Communications Server Integration Coming Soon!

Mon, 30 Mar 2009 00:00:00 GMT

We are currently busy developing a powerful new module for Liquidus that will provide client/desktop intergration with Microsoft`s Live Communications Server. This new system will allow customers who run Liquidus on their intranet with access to their Active Directory to run our Plugin to enable real-time caller identification and intelligent automated support call logging.Streamlined CommunicationsPeople manage their communications across many devices and applications, which can have a negative impact on productivity. Office Communications Server 2007 R2 streamlines the way users manage communications, which allows them to find and communicate with the right person, right now, from the applications they use most. It delivers on the promise of Unified Communications. Microsoft’s unique software-based approach has allowed rapid innovation. This update introduces many new enhancements over the 2007 release.